Frequently Asked Questions

 While we’re happy to collaborate with you to create an exceptional prototype, unfortunately, we can’t provide free samples of custom parts simply because of the engineering time and cost of materials involved (see Prototyping process below). We do, however, offer no-cost samples of our standard products (provided that you cover shipping costs). 

We encourage using our custom Request for Quotation form under the "Resources" drop down to help you identify and communicate your requirements quickly and precisely. Depending on your needs, we’ll respond with either a Ballpark estimate (48 Hours) or a Firm Quotation (typically within a week)

A qualified Ballpark estimate (often requested for bid purposes) is based on a similar design from our vast database of custom products. We can usually turn pricing around within a day, although this generally does not include lead-time for delivery or any “minimum buys” for the material.

For a Firm Quote, one of our engineers must perform calculations (often including multiple iterations) to satisfy your physical and electrical requirements. Following this, the designer will draft a physical layout, detailed assembly & labor instructions, and a Bill of Material (including drawings for custom materials) for costing purposes. From here, Operations will verify DFR (Design for Manufacturability) and Purchasing will material costing and lead-time from our network of trusted suppliers. Once these steps are completed, our sales representative will issue a formal quotation including part pricing, NRE fees & tooling or other charges (as applicable) and lead-time to the best of their knowledge.

A Non-Recurring Engineering (NRE) charge is a one-time fee for additional costs incurred for prototyping a new product. This fee is to capture prices for development time spent as follows:

1. Design — Preparation of manufacturing documents, including shop-floor drawings, BOMs, labor routings and sub-assembly drawings for custom materials.
2. Set-up — Manufacturing Engineering assists the Shop Floor to set-up equipment and tooling to manufacture a new part (and resolve any difficulties encountered).
3. Build — Additional labor (and material) needed by production to understand how to build the new product
4. Evaluation — Prototype conformance verification and testing by Design Engineering and Quality Assurance.

We strive to meet your targeted request date for samples, and most times, samples are available from our inventories of sample stock. Turnaround time is measured in days for products that may not be in our sample stock program. In some isolated instances typically relevant to custom products designed for our customer’s applications, special raw materials may need to be brought in for samples. 

We are more than happy to use your choice of carrier and are pleased to provide shipping support wherever needed. We have experienced logistics personnel who can advise you on customs, import/export paperwork and international air transport. We work with most major carriers, and when necessary for large shipments, we have relationships with International Logistics providers, including FedEx, DTDC and Delhivery.

Our standard delivery term is Ex Works (EXW).

To simplify shipping your parts within India, we need:

1. The Contact Name of the person responsible for your shipping activities
2. Your Correct Ship-To Address (if different from your Billing Address)
3. If shipping within India, your company’s active 15-digit Goods and Service Tax Identification Number (GSTIN)
4. Your preferred Courier and Freight Account Number

When shipping outside India, we will work with you at the onset to find suitable shipping arrangements to ensure that your parts get to your destination in a timely and cost-effective manner.

 Our highly trained quality control staff will inspect and test all parts at various stages throughout and following production. Prototypes are subjected to additional scrutiny by the designer and a professional quality assurance specialist against your specifications. Once the prototype meets your requirements and our stringent internal standards are satisfied, we’ll ship the part according to your specified methods. No prototype or custom part leaves our facility without a detailed Certificate of Compliance. 

 Depending on your circumstances, we offer multiple easy ways to pay for parts. Please get in touch with us for more information. 

Settle your payments from any bank through Electronic Funds Transfer (NEFT/RTGS). Make sure to use the following details while sending us payments.

• Payee Name: Raman Electricals
• Bank Name: Punjab National Bank
• Branch: Patel Nagar, Dehradun
• Account Number: 1516002100010340
• IFSC Code: PUNB0151600

UPI Transfer

Now you can also conveniently pay through UPI (Unified Payments Interface).